Privacy Policy

Introduction

Falconryyst ("we," "our," "us") respects and protects the privacy of our clients and visitors ("you," "your").
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the German Privacy Principles (APPs).
By accessing or using our services and website (falconryyst.com.au), you agree to the terms of this Privacy Policy.

What Personal Information We Collect

We may collect the following types of personal information:

  • Name
  • Company name (for business clients)
  • Email address
  • Phone number
  • Residential or business address
  • Freight or delivery details
  • Payment information (where necessary)
  • Website usage data (such as IP address, browser type, operating system)

How We Collect Personal Information

We collect your personal information directly from you when you:

  • Submit a request for a quote
  • Make a booking
  • Contact us via email, phone, or website form
  • Use our website (automatically via cookies and analytics tools)

We may also collect information indirectly from third-party platforms such as Google Ads or Analytics, which track website usage and visitor interactions.

How We Use Personal Information

We use your personal information for purposes including:

  • Providing freight and logistics services
  • Responding to inquiries and customer service requests
  • Processing payments
  • Improving our services and website functionality
  • Sending marketing communications (where you have consented)
  • Compliance with legal obligations

Use of Google Ads and Google Analytics

Our website uses:

  • Google Ads for online advertising campaigns
  • Google Analytics to track and analyse website traffic and user behaviour

These services may collect information about your device, browsing activities, and interactions with our website.
This data helps us improve our website, advertising relevance, and customer experience.
You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
For more information about how Google collects and processes data, visit Google’s Privacy Policy.

Disclosure of Personal Information

We may disclose your information to:

  • Third-party service providers (e.g., IT support, marketing, payment processors)
  • Legal authorities where required by law
  • Freight partners or contractors to fulfil delivery services

All third parties we engage are contractually obliged to protect your personal information.

Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.
Personal data is stored in secure facilities, systems, and environments.
If data is no longer needed, it will be securely destroyed or anonymised in accordance with our data retention policies.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information (subject to legal obligations)

To exercise any of these rights, please contact us at:

We will respond to your request within a reasonable time, usually within 30 days.

Cookies

Our website uses cookies to:

  • Enhance user experience
  • Track usage patterns
  • Tailor advertising content

You can adjust your browser settings to refuse cookies or notify you when cookies are being sent.
However, some features of our website may not function properly without cookies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or relevant laws.
The updated version will be available on our website with a revised "Effective Date."
We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

  • Falconryyst
  • Unter den Linden 17, 10117 Berlin, Germany
  • Phone: +49 30 12345678
  • Email: [email protected]

Effective Date: 29 April 2025