Terms and Conditions

Introduction

These Terms and Conditions ("Terms") govern the provision of freight and logistics services by Falconryyst ("we," "our," "us") to our customers ("you," "your").
By using our services or accessing our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our services.

Services

Falconryyst provides freight transport, relocation, and logistics services across German.
All services are subject to availability, scheduling, and acceptance by Falconryyst.
We reserve the right to refuse service for any reason, including unsafe goods, improper packaging, or illegal content.

Bookings and Quotations

  • All quotes provided by Falconryyst are valid for 30 days unless otherwise stated.
  • Booking confirmations are subject to vehicle availability and scheduling.
  • Quotes are based on the information provided by you. Additional charges may apply if details such as size, weight, or accessibility differ at the time of pickup.

Payment Terms

  • Full payment must be made prior to or at the time of delivery, unless otherwise agreed in writing.
  • Accepted payment methods include bank transfer, credit/debit card, and cash (subject to availability).
  • Overdue payments may attract late fees or service suspensions.

Cancellations and Refunds

  • You may cancel a booking up to 24 hours before the scheduled pickup time without penalty.
  • Cancellations made within 24 hours of scheduled pickup may incur a cancellation fee to cover costs incurred.
  • In the event that Falconryyst cancels a service, any payments made will be fully refunded.

Customer Responsibilities

You are responsible for:

  • Ensuring that all freight is properly packed, labelled, and ready for pickup.
  • Providing accurate information regarding pickup and delivery addresses, freight dimensions, and special handling needs.
  • Ensuring that any goods comply with German transport laws and regulations (e.g., no illegal, hazardous, or restricted goods unless declared and approved).

Transit Insurance

While Falconryyst takes all reasonable care to safeguard your goods, standard transit insurance is included for most shipments.
If you require additional or specialised insurance coverage, please notify us at the time of booking so that appropriate arrangements can be made.
Insurance coverage is subject to policy terms and may exclude certain types of loss or damage, such as:

  • Acts of God (e.g., floods, bushfires)
  • Unforeseen delays due to road closures or weather events
  • Poor or insufficient customer-provided packaging

Delivery Times

We make every effort to meet delivery timeframes; however, delivery times are estimates only and not guaranteed.
We are not liable for delays caused by factors beyond our control, including but not limited to:

  • Traffic congestion
  • Mechanical failures
  • Adverse weather conditions
  • Government or regulatory actions

Limitation of Liability

To the maximum extent permitted by law:

  • Falconryyst is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
  • Liability for loss or damage to goods is limited to the cost of the services provided or the value of the goods, whichever is lower, unless separate insurance arrangements have been made.
  • Our services come with guarantees that cannot be excluded under German Consumer Law. Where permitted, our liability is limited to resupply of services or refund.

Intellectual Property

All content on our website, including logos, text, graphics, and software, is the property of Falconryyst unless otherwise indicated.
You may not reproduce, copy, or use any content without prior written consent.

Privacy

We respect your privacy.
Please refer to our [Privacy Policy] for information on how we collect, use, and protect your personal information.

Changes to Terms

We may update these Terms from time to time to reflect changes in our services or legal obligations.
Any changes will be effective when posted on our website.
Continued use of our services after any changes indicates acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws of South German and applicable German federal laws.
Any disputes will be resolved in the courts of South German.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:
Falconryyst

Unter den Linden 17, 10117 Berlin, Germany

Phone: +49 30 12345678

Email: [email protected]